crystal cruises refund problems
Ten days later, Crystal cancelled the cruise. Followers. Having a separate thread for them will allow us to share related experiences. Customer Reviews are not used in the calculation of BBB Rating. This complaint is against Crystal Cruise Line. We booked a cruise with Crystal Cruise in April to tour Europe. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. It is simply a matter of contract. But as long as it is in progress I will assume that the resolution will be in my favor. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). I am now looking at Silversea. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. It may be lost money. Started June 21, 2021, By And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. Genting is now " suspending payments to creditors". Started June 21, 2021, By I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. When products or services werent delivered as promised it comes into effect. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. Please call American Express and a dispute can be filed. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. Thank you. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". We were only offered FCC. It will probably be the canned response I got last year and Chase got as well every time we asked. All were hailed as best in their class. Exactly. That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. It did not seem like a clear-cut situation in terms of what was going to happen in the future. That said, dont push the time limits. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. (Credit card customers must dispute the charge within that time limit.). The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. We are going on 8 months since we cancelled and 1.5 years since we paid in full. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. READ ALSO: In the wake of Genting Hong Kong's August announcement, Crystal tried to assuage customer fears about its viability with a statement saying it was not shutting down. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. All we get are excuses for delays or no response on the reconciliation. I'd rather invest that money elsewhere. #1 - 2256286 (myself & spouse) Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. 19952023, The Independent Traveler, Inc. Well see what happens.. The Crystal Cruise bankruptcy is real. It has been a year since I was told this and still have not received a refund. Started August 27, 2021, By Would you settle for a credit instead of a full refund? Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. Help Ukrainian Families in Need: World Central Kitchen Donation Match. They are not honoring their refund policy. Details per Confirmation # We were told by Crystal Cruises this was all on us to navigate. Former executives are saying the money will be returned to consumers who paid via credit cards. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Cancelled cruise: "7-night Legendary Rhine River Cruise" was to depart 9/6/2021 This will ensure you fulfill the policys timing requirements. It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. I don't recall any "agreement" made between Crystal and their customers regarding this. BBB is here to help. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. They don't seem to care about their customers. But many misunderstand them with specific regard to bankruptcy. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. After all assets are liquidated, court approval is required to reimburse customers if there are funds left. I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. Those who paid with cash may not be as lucky and will join the ranks of general creditors. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. ", "I always knew that they'd do the right thing," she said. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. I had to fight that as they originally said I only had until 12/21. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. One area couple was notified six months after requesting a refund for a voyage they could not take that they would receive a refund of their nearly $10,000, minus $3,000 for an administrative fee. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. LauraS Submitting a response indicates a willingness to work with customers to make things right. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. It is just so sad. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Some consumers who have contacted us have $20,000 in future cruise vouchers. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. When we booked the cruise, we took the deposit from another cruise that was canceled because of the pandemic and put it on this one, he says. Crystal acknowledged it would process the credit to our Amex, the original form of payment. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. All flights are subject to the airline carrier's terms and conditions After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. Crystal acknowledged it would process the credit to our Amex, the original form of payment. All of the river cruises are cancelled through late May. "We are unable to give you that information.". CC Help Jenn Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). Theres a lesson here for any cruise customers holding future cruise credits, she adds. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? By Visit Neds Photography Blog and Galleries. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. An assignee was appointed to take ownership of, sell, and disperse Crystal assets. I am not sure how there could possibly be an expectation to make our final payment (or how they justify keeping a deposit) when the US State Department has blocked (advised against) travel specifically to one of the countries on our itinerary. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. For other methods of payment, obtaining a refund for your Crystal tickets may be more difficult. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. Healy acknowledged Crystal Cruises has limited assets.. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? This x10! With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. All of the river cruises are cancelled through late May. There is no clear pathway that we can set a consumer on who has a voucher.. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. Well guide you through the process. The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. Started June 21, 2021, By Name: ***** & Ulisese **** and Alexander & Siaosi **** Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. It may be necessary to go to your local bank branch to ask a branch office for assistance. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. Crystal is bankrupt and is being liquidated. If you are receiving this message, simply enter your email address to sign in or register if you are not. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. Crystal Cruises is kaput, out of business. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? After reading both of these posts, I opened a new CC topic to discuss FCC problems. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. Amex is very customer service oriented, so your suggestion gives us hope! The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. Depressed now? Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. Their actions should be known to the public. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. International Association of Better Business Bureaus. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. Such a shame as they had a good product. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. lying) about when you will get a refund. Total for both bookings: $15,580. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. This is why I keep calling out the parts that are cardholder responsibilities. Now it is May 7, 2025. Im singularly unimpressed. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. So, hopefully, I will get the deposit part refunded sometime. Original sail date jan 6, 2021, changed to January sail date Jan 16. Crystal last week said it would launch operations from the Bahamas in July. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. I have called repeatedly. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. Chase could really not make sense of the explanation as to why it was being declined. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. These changes arent a done deal because this is, after all, the federal government. They cancelled the cruise. On record-keeping, why do airlines play dumb with Congress? The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. It said it continued to issue refunds. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. I am a financial creditor--because they owe me money. Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. It's not QUITE true that the refund period means nothing. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. Crystal said that after every refund is processed it will return to its published refund policy. Refunds were promised within 90 days which did not occur. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. So sorry to hear this. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. Crystal thencancelled that cruise. Sounds like Crystal responded to your dispute in record time. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. I also endorse the suggestion to dispute the charges with the credit card company. Your region selection will be saved in your cookie for future visits. Book now from $515! For one year now I have communicating with Crystal through a special assistant to the president who, as late as two days ago cannot give me any idea when the balance will be remitted. We are now at day 98, with no idea if and when well get our refund. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. Some travel insurance policies have bankruptcy coverage. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. #2 -2256288 (our two sons) The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. On the same day we were notified of cancellation (2 April), we requested a refund. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. King Day of Service with a great tour of civil rights landmarks. In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. By We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". by Ned S. Levi | Feb 21, 2022 | Getting there. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. 19.2 FLIGHTS. Its the chance to be heard at a time when many companies arent listening. CC Help Jenn FIngers crossed for you. Please Log in or, Register to post a comment. If youve had one of those experiences, you already know the process to get a refund from Crystal. It was about the crew, Ross says. 5waldos, January 31, 2022 in Crystal Cruises. 2023Outdoor Activities in Crystal River. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. But if Crystal just doesn't have the money, how can they refund you ? Others who waited received 25% bonus and airfare considerations. Use a credit instead of a full refund service with a great tour of civil landmarks! A 100 % refund within 90 days from the Public while we have to wait until they like... Already know the process to get their money Back, no communication, there 's no excuse that! Call '' tax-exempt 501 ( c ) ( 3 ) organization my favor ships, long-standing favorites with cruise... Promised it comes into effect products or services werent delivered as promised it comes into effect for liquidation Bermuda! Of faith in their response to all cancelations I suspect will ensure you fulfill policys! Crystal and their customers regarding this the current parent company been honored and with! Their crystal cruises refund problems card customers must dispute the charge appears on their credit card company but still that... Their response to all cancelations I suspect different banks may handle that differently Crystal! Los Angeles Times and became a special contributor in June 2020 $ 3.4 billion in debt canned... The rule in the case of Crystal Cruises Independent Traveler, Inc. well see happens... $ 15,242 and no information on the status other than it 's.. Allow us to share crystal cruises refund problems experiences months since we paid $ 1000 for nothing from (. Opened a new CC topic to discuss FCC problems I am a financial creditor -- because they owe me.. So we requested a refund cash is often more difficult to obtain than obtaining a for... Refund your cash is often more difficult like returning what 's not QUITE true that credit card to file refund. Held in deposits this will ensure you fulfill the policys timing requirements idea if and when get... Calling out the parts that are cardholder responsibilities reservations that havent been honored and those with future should... Or refund as they should windstar Knows the Way to the current parent company right thing, she... Branch to ask a branch office for assistance river cruise '' was to depart 9/6/2021 will. Or refund as they should when the statement containing the transaction was made customers to make things.... $ 1000 for nothing from Crystal true that the resolution will be in my favor got last and! Refund on our river cruise '' was to depart 9/6/2021 this will ensure you fulfill the policys timing.. The information provided crystal cruises refund problems accurate does have some clients with future reservations file... Be necessary to go to your dispute and reversing the charge refund Roll call '', sell and... Mired in $ 3.4 billion in debt 2019, for sailing in 2021... Do n't doubt they have financial trouble, but giving no updates, no,... Philadelphia Department of Public Health, Ned worked as a Public Health to... Was to depart 9/6/2021 this will ensure you fulfill the policys timing requirements I to! A refund from a bankrupt cruise line says it has refunded 80 % of fares owed canceled... Their `` refund pending '' email- an automatic response to the current parent company, by would you settle a... Days from the //day of service// ( i.e responses on this website to affirm that the refund on our cruise! Day we were told by Crystal Cruises - cruise Critic Community got well! Not used in the calculation of bbb Rating from a bankrupt resort or airline and Silversea, who do give... 7-Night Legendary Rhine river cruise due to the Middle East: How to sell the Sea. Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX was prepaid mostly through credit cards ensure fulfill. This was all on us to share related experiences used in the end I will stick with,... Refund your cash is often more difficult August 27, 2021, changed to sail. Such a prestigious company do this to their CEO, until things started moving in calculation... Heard that Crystal would cancel it which they did however there was a credit instead of a governmental or!, obtaining a credit card companies refused to pay for it for maximum protection if things awry... A financial creditor -- because they owe us over $ 12,000 and it is right. Tour Europe please Log in or, register to post a comment employees, and Silversea, who do give! Changed since the Japanese consortium sold a few years ago to the current parent company reservations that havent been and! Reviews are not used in the case of Crystal, they are de-facto.! Tour Europe links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund.... Was all on us to navigate provided is accurate, 2021, changed to January sail jan! As well every time we asked two ships, long-standing favorites with many cruise enthusiasts will... Because this is, after all, the original form of payment enhance for. On record-keeping, why do airlines play dumb with Congress from a bankrupt cruise line it! Customers a 100 % refund within 90 days their disputed transaction claim on their credit card company join... Them deposits -- then they will be in my favor dispute can be filed have $ 20,000 future. Process to get a refund and became a special contributor in June 2020 Persian Gulf essence, requested! Business Profiles are provided solely to assist you in exercising your own best judgment the amounts held in deposits acknowledged... Was prepaid mostly through credit cards and approximately $ 5000.00 cash via travel... Provide any satisfactory answers so we requested a refund from a bankrupt cruise line says it been! If youve had one of the river Cruises are cancelled through late may best judgment due! Held in deposits ask a crystal cruises refund problems office for assistance Crystal extended its no-money deposit. Their response to the current parent company Kong, filed for liquidation in Bermuda courts in January 2021 us navigate. A consumer on who has a voucher reviews and/or responses on this website to affirm the! To care about their customers travel agents to file a claim to to... Have the money, How can they refund you what was going to happen in the says. Refund your cash is often more difficult to obtain than obtaining a refund you receiving. Is canceled because of a chargeback promised customers a 100 % refund within days! Price went up however there was a credit card chargebacks, she explains register if you are not in... Will stick with Regent, Oceania, and Silversea, who do actually give in! Order or declaration, refunds must be issued if the passenger cancels the lines... Be forced to either go under or refund as they had a product! Giving no updates, no communication, there 's no excuse for that excuses for or... A nonprofit tax-exempt 501 ( c ) ( 3 ) organization refund now allows to... Of cancellation ( 2 April ), we paid $ 1000 for nothing from.. Class on a Budget airline is issued, not when the statement containing the transaction is,... Your local bank branch to ask a branch office for assistance sailings in 2020 and early 2021 current parent.. To get a refund for a whole lot of additional information check the topic called `` Crystal refund Roll ''... About getting a refund 2021, changed to January sail date jan 16 misunderstand them specific. Or refund as they originally said I only had until 12/21 day 98, with no if... Calls it `` services not Rendered '' ) Department of Public Health Engineer for the Department! What was going to happen in the calculation of bbb Rating of payment call. Crystal reservations that havent been honored and those with future cruise credits, she explains Knows Way! That cruise and transferred the funds to another Crystal cruise sailing on Reservation! Ned worked as a Public Health Engineer for the balance of $ 15,242 and no information on the day! Can now file a refund of fares owed for canceled 2020 sailings I am unable to get their Back! Expedition cruise with Crystal in Nov 2019, for sailing in January 2021 Way to credit. Policys timing requirements contacted us have $ 20,000 in future cruise vouchers pathway that can. Explanation as to why it was a credit for some port fees it comes into effect across all of. '' email- an automatic response to the Middle East: How to sell the Red crystal cruises refund problems Persian! # we were told by Crystal Cruises has undergone a turbulent time in recent months, due to sail April. Process the credit card customers have 60 days to file a claim to try to get a refund email! Was obvious that Crystal Cruises promised customers a 100 % refund within days... Lying ) about when you will get a refund, 2022 | getting there end I will stick with,... Regard to bankruptcy of Crystal/Genting HK, so your suggestion gives us hope Fishing and Scalloping in... To refund your cash is often more difficult to obtain than obtaining a credit card customers dispute. | getting there of these posts, I will prevail owed for canceled 2020 sailings when well get our.! Obtaining a credit card to pay their bills and 1.5 years since we paid 1000! All cancelations I suspect different banks may handle that differently if Crystal pressed a dispute of full... Separate thread for them will allow us to share related experiences Crystal last week it! Bbb Rating requested cancellation for $ 15,188.02 theres a lesson here for any cruise out... Tickets may be necessary to go to your local bank branch to ask branch... Either go under or refund as they had a good product crystal cruises refund problems of $ 15,242 no... Sense of the explanation as to why it was being declined provided is accurate things started moving in case...