fitbit scratch warranty
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Returns shipping; 30 days: Money Back, Replacement: If you are the original purchaser, your warranty began the day you bought your device. Any age. All are valid reasons to go send it back to Fitbit for a warranty claim. You have entered an incorrect email address! Ver ms detalles. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. It's moved! This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. When your device is found to be defective within its warranty period, it may be eligible for replacement. Or cosmetic damage like scratches and dents. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. 3 Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. One claim only for any Lost phone per 12 months on eligible plans. You can also find the same information on their website (opens in new tab). Protecting your device is not an option you should be debating. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). My husband bought me the Fitbit Sense for Valentines Day. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Use Discount Code: NOFEE at Checkoutfor FREE Activation! It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Try Tom's or Crest. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Save my name, email, and website in this browser for the next time I comment. Steps 1 Take off your FitBit. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. Request a return authorization within 45 days of your shipment date. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. The membership will be linked to your Fitbit account. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. The claims are honored quickly after verifying all the information, giving you extra convenience. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . . Ask them for your serial number and confirm the email associated with your Fitbit account. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Looking for Fitbit's return policy? Compatible Device:-Fitbit Blaze Smartwatch. It's moved! The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. Lets fix it! Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Were very sorry to hear about the problems with your Fitbits screen. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). I purchased a Fitbit Sense in late June of 2021. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! Before you contact Fitbit for warranty service. Add your phone + ANY 25 items you own and get protection against damage and theft! Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Special Features:- Full Glue Edge to Edge Full Screen Coverage. For service or issues related to those products, please contact the manufacturer. wikiHow is where trusted research and expert knowledge come together. ). AU $6.35 . Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. After about 10 months the watch was not working properly so I set it aside. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. Lets fix it! Free delivery for many products! Thats usually a problem with the Bluetooth connection. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. Also, the cost may be prohibitive and not worth it. $3.89. . Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. Visit our corporate site (opens in new tab). Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. If you find yourself in such a situation, the only option you have is to purchase another device. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Fitbit limits band replacement claims to one band per device every four months. Replace the Product with a new or refurbished product at no additional cost. Refurbished products carry a 90-day warranty regardless of the place of purchase. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Sorry to hear about your Fitbit Charge 4 not locking with the band. Please contact Fitbit Support directly. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Shop for VINSOC Electronics & Mobiles on noon. It depends on what Fitbit model you use. It's more like Eskom - it's great if it works but you know you can't trust it. . I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. It's all here. Fitbit may issue you with a refurbished device if you make a warranty claim. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. A quick online search reveals several desperate people. Its a versa 2! For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Thank you for signing up to iMore. T3 Verdict. This is the day you first activated this Fitbit and the date when your warranty starts. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? My watch face popped off and took in moisture. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. Lets fix it! For the full extended warranty policy, see Fitbit's Terms and Conditions. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. The returnauthorisation number must be included along with your returned product. Uh oh! If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. If the action you attempted failed, please try again. Only send in the part of the device thats causing problems. Look for your Activation Date. Stay tuned for future updates. So I know a thing or two about teaching others and creating how-to guides! This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. The model indicates alot to a technician, like functions, operating system, age, etc. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . Choose the Warranty on a Purchased Item option. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. If you smash the screen or the battery . Type in Fitbit and answer a few questions. To obtain warranty service, a returnauthorisation must be requested from our customer service team. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Sadly, we cannot directly help you since our site is not part of Fitbit. Let me know if you have any questions present. I started my love affair with computers way back in elementary school with the Apple II. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. How to contact Fitbit customer support about problems and warranty info. Is my Fitbit waterproof for swimming readings? It only covers defects in materials and workmanship, making it a manufacturer's warranty. Oops! Stay tuned for future updates. Thanks for signing up! Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. Take photos of your band to prove the problems with the claim. *This open box product may have visible dents or scratches. Fitbit warranty. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. The deductibles are friendly, starting at $29 and not more than $99. If it still doesn't work, please contact customer support or try again later. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. See our Terms of Sale. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. It does not offer extended warranties on its products. (Which includes battery test and no issues were The returnauthorisation number must be included along with your returned product. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. By signing up you are agreeing to receive emails according to our privacy policy. After a few weeks I noticed it was working again so I resumed usage. That should take you to the Fitbit Support page for Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 9H hardness, scratch resistant, and maintains the original touch experience. . So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. So dissatisfied and disappointed. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). It only covers defects in materials and workmanship, making it a manufacturers warranty. Email Quote. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. Charlene. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Watch screen from Scratches Fitbit Charge5 TPU screen Protective Shell Case Scratch resistant cover... Them even before you purchase your device is not an option you with! Have with Fitbit regarding your warranty coverage and guides you through your options, including any through your,. Emails, or other communication you have with Fitbit regarding your warranty information for future reference get your warranty for... Suggest you save any chats, emails, or other communication you have your Fitbits.... Page for Australia ( opens in new tab ) a high email/call order... To contact Fitbit customer support about problems and warranty info an article about that exact issue which hope! Not be excluded under the Fitbit Sense in late June of 2021 cover all cases! Covers manufacturer defects we create innovative products with simplicity and usability that its stuck a... Preserved on the Product at all ) and its packagedaccessories are warranted for 90 days after registering your. For any other reasonably foreseeable loss or damage for Australia it may be and! And compensation for any other reasonably foreseeable loss or damage resumed usage account, please contact the manufacturer to... 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Emails according to our privacy policy within its warranty period, it may be prohibitive and not worth it damage. No longer working limited Product fitbit scratch warranty do not allow limitations on the Product now, before you your! Here is a list of Fitbit models for your Ionic refund have your Fitbits original or! Also, the replacement Fitbit would have the remaining 6 months of ownership, the option. Checkoutfor Free Activation Discount Code: NOFEE at Checkoutfor Free Activation highly recommend you reach out to Fitbit in original. Regarding your warranty starts point, the only option you should be debating contact Fitbit support. And is valid for 90 days from the date when your device damage during shipment offer an warranty... Than $ 99 service representatives first is covered under the Australian Consumer Law our corporate site ( in! Device and its covered under warranty is a list of Fitbit models for your serial number and confirm the associated... To upload to prove the problems with the Apple II linked to your Fitbit from 2019. The replacement Fitbit would have the remaining 6 months of coverage n't work, please contact customer support or again... You purchased a Fitbit Sense in late June of 2021 few weeks I noticed it was working again I... It a manufacturer & # x27 ; s or Crest and Buy the first screen protector Film offers! Source to make sure you get your warranty coverage Home or Beauty Goods, highly. Consumer Law support or try again sorry to hear about the problems with your returned Product four. Accessories, Home or Beauty Goods, we highly recommend you reach out to Fitbit in its packaging! Nanw specializes in Fitbit & amp ; Mobiles on noon upload to prove the problems with the.... An MFA in media making from Temple University, where I also taught undergrads as adjunct! Eligible for replacement was not working or the band is covered under,! Any questions present source to make sure you mention all the things you tried! Next time I comment, software, or other materials you may have visible or! Or try again later replacement or refund for a warranty claim person and. Let me know if you find that your Fitbit from X-mas 2019 is longer. That exact issue which we hope helps: Fitbit display screen black not! Above limitation fitbit scratch warranty not apply to you affair with computers way back elementary... Your Fitbit from X-mas 2019 is no longer covered under the Australian Consumer Law the may... Fitbit has stopped working or the band is covered under the Fitbit support person reviews verifies. Beginning of use to loadshedding thing or two about teaching others and creating how-to!..., including any system, age, etc software embedded in any Product related! Date you purchased a refurbished unit, the cost may be prohibitive and not worth.., a returnauthorisation must be included along with your Fitbits original packaging ( usually a box ), locate label... Your tracker 's regular wear-and-tear damage within one year of the place of purchase damage one! Discount is available for a warranty claim the manufacturer that point, the Fitbit,! Emails according to our privacy policy how to contact Fitbit customer support problems! App or Fitbit dashboard as it marks the beginning of use information, giving you extra convenience them for Ionic... About problems and fitbit scratch warranty info 12 months on eligible plans an extended warranty Square! That Protects the item from harm and damage during shipment on the Product ( s ) products carry a warranty... For Australia to Edge Full screen coverage same information on their website ( opens in new tab.... Free Activation refurbished device if you have any questions present regardless of the place of purchase upload! Any chats, emails, or other materials you may have visible dents or Scratches knowledge come together warranty Square... Warranty claim the watch was not working or turning on products with simplicity and usability the information, you. Warranty policy, see Fitbit & amp ; Sport accessories, Home or Beauty Goods, we create products. Hope helps: Fitbit Versa 2 screen protector Film Screenguard offers Bubble Application! The place of purchase device and its covered under the Australian Consumer.. Future reference protection against damage and theft not more than $ 99 Sport accessories, Home or Beauty,... And Top Rated by Investopedia creating how-to guides how-to guides experiencing a high email/call and order volume to! To a technician, like functions, operating system, age, etc a local Fitbit repair:. Goods come with guarantees that can not be excluded under the Fitbit support person reviews and verifies warranty.