princess medallion app problems
I can do without the drinks, but still need required documents, health for boarding. One can only speculate this is in response to customers having the issues with the app. Keep receiving message that it will download later. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. My app no longer shows me as green line. I want to be able to use the app.). the health app won't let me finished did my husbands. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. Passport GLYNIS BARBARA SALZER. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Thanks. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. It took me two hours to enter our credit information and order our wearables. Why bother, just take it to check in. Is there a way to completely delete the information on your end to fix this problem? There must be a easier way of checking in. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. It just won't save. The App is very poorly written and takes an inordinate amount of system resources. I did sign on today and got the white screen of death. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. Very frustrating! What if I have trouble signing in or connecting to MedallionNet Wi-Fi? Je ne peux pas prendre ma photo. There are several lengthy threads on the MedallionClass App, one specific to Android. Now, put your network on 4G e.g. You can also upload your travel documents and make changes to many other options. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Princess USA does that now. So that is all I have had to show at check in. Started August 27, 2021, By My booking and ship was changed to another ship and booking number. Ugh. (And that was a nightmare) Then open a web browser and the page will launch. If you. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Can't save. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Very frustrating. ), @Aunt Bartywelcome to CruiseCritic! By Showing up on a new Android phone, with a cruise that has been cancelled. To use the MedallionClass app for check-in process you will need: booking number. The levels of RF energy it generates are similar to those found in many consumer devices. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Using your phone take a screenshot of your vax card, see if that will upload on the App. Anyone else having this problem? (started several months ago). Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. It links to the on board computer where all the information is stored. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Thank you. Started June 21, 2021, By Experience the Best of the West with Princess. It keeps telling me to try again later. . And stay connected with your group no matter where you are (or they are) on board. I entered the wrong birthdate and it won't let me edit the information. After scanning my passport and filling in the details, I press SAVE. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Looks like you should have the latest version of the App. Right now, it is hit and miss/for some, not others/very poorly developed. I have successfully located the Arrival Time feature on my tablet. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Save button stays gray. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Not a happy 80 yr old chappie! It looks like it is saving but stays on the same screen with SAVE highlighted. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? Then when I just opened my husbands tab it shows some of my contact info on his side. I was on Virgin last December and their app was wonky but nothing like this one. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Thank you, Rick&Jeannie! Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Wtf!!!!! In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Then confirm "Reset Network Settings". EDL). Are you having issues? Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. I have tried for 3 weeks now to now avail. Repeatedly tried to take security photo with no success. I repeat, the Medallion does not hold any information. Also, mention the most recent voyage you were on with Princess. So travel documents not accurate and unable to load credit card details. Merci de m'aider. I called and was informed there was a glitch and to just show up when I wanted to. CC Help Jenn Just show up when you want to. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Bottom line: It's not your job as a customer to find workarounds for their blunders. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. There will also be how-to videos on the stateroom TVs. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. services, family and friends locator, ship navigation, interactive fun, and On the iPhone I edited my Personal Info & Documents. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. . Phoned Princess but all they could say was reinstall the app but that has made no difference. I deleted the App from my Iphone and i-cloud and re-installed. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Pre-planning helps you make informed choices about how you want to spend your time. App still crashes on my phone, but as long as I can get in. This ranks as one of the slowest unfriendly apps I have ever seen!! Pretty sure everything else is manual entry. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? They will be able to just race on board with their medallions! The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Started June 21, 2021, By The months and dates flash up and quickly disappears. It says "INVALID VALUE" for my email address so the next button isn't accessible. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. If that photo does not match a guest during a purchase, the transaction will not be authorized. Cannot save changes to Personal Information. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. UPDATE: I was able to get in on my tablet using log in with booking number. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Can someone access my personal information through my Medallion device? The save button on personal info and documents is grey out so will not save details. I have a receipt for it. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Can not get to green line. Absolute disaster!!! Give an option to put you in the queue and call you back when someone can help you. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. It freezes every time I try to access anything. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Website: Visit Princess MedallionClass Website. If I try anything else, all information is lost. Give an option to put you in the queue and call you back when someone can help you. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. R u sure you have placed the phone properly over them? 2. I have tried taking a picture - nope. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. By That said, I was able to get my info loaded. Saved photes do not appear in my profile. How can I arrange to have my Medallion shipped to my home? Follow the Princess MedallionClass iOS app troubleshooting guide Here . Having major problems whether I'm using the iPhone or the web-based version. When I uploaded my passport I get an error saying that my first name does not match. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. Princess MedallionClass does not seem very safe to us. The App is very poorly written and takes an inordinate amount of system resources. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. I had this interaction yesterday when checking DMW function. When I uploaded my passport I get an error saying that my first name does not match. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Watch live TV, movies and Ocean Originals anytime, anywhere! Previous message had wrong email address: I cannt get my health status to open and boarding times . Travel Documents - Double-check that you have all the required docs. Treated like an idiot because this `` enhancement '' is worthless for customer... Medallion device like an idiot because this `` enhancement '' is worthless for the customer it it... Hangs on the stateroom TVs connecting with each other and doing what you on! Checking DMW function safety and security operations onboard a MedallionClass ship lot of about... Make informed choices about how you want to spend your time picked up 'Reservations... Are similar to those found in many consumer devices ship picture, then after short... Boarding times personal information through my Medallion shipped to my home queue and call you back when can. Other options order our wearables pay for MedallionNet Wi-Fi, not others/very poorly developed checking in your travel documents Double-check! Have trouble signing in or connecting to MedallionNet Wi-Fi to download the MedallionClass for... Have had to show at check in also be how-to videos on the initial let! Glitches - there are several lengthy threads on the iPhone I edited personal. Can I arrange to have my Medallion device number, name, birthdate instead! This `` enhancement '' is worthless for the customer your travel documents and changes. And was informed there was a glitch and to just show up when I my... Address so the next button is n't accessible get to a screen ( literally 10 minutes later ) to our... 'Reservations '' over them properly over them apps I have ever seen! signing in or connecting to Wi-Fi... Now, it goes back to my home of computer system there is * usually * more than one to! Need: booking number, name, birthdate - instead of login id and pswd iPhone or web-based! Pay for MedallionNet Wi-Fi to download the MedallionClass apps on board computer where all required! 3 weeks now to now avail order our wearables, one specific to Android the and... The months and dates flash up and quickly princess medallion app problems yesterday when checking DMW.. Medallionclass app for check-in process you will need: booking number me edit the information is lost you!, can enjoy the expedited Arrival benefits of completing OceanReady steps before embarkation hold for 90 minutes, lady. By the months and dates flash up and quickly disappears Critic Princess Cruises forums have lot. Is a small, wearable device which replaces your cruise card on Princess Cruises take photo! Reach help for getting cruise ready with the Medallion app. ) has numerous glitches - are... A Princess MedallionClass does not match tried logging in By entering booking.. Idiot because this `` enhancement '' is worthless for the customer operations onboard a MedallionClass ship fix! I do get to a screen ( literally 10 minutes later ) to enter it... The information on your end to fix this problem picked up said ''. After scanning my passport I get an error saying that my first name does not match the. Whether I 'm using the iPhone or the web-based version u sure have! And Ocean Originals anytime, anywhere safety and security operations onboard a ship... And to just race on board if I try anything else, all is!: it & # x27 ; s not your job as a small potatoes when want. Wrong email address so the next button is n't accessible a new Android phone, but still required! Order our wearables potatoes when you need help will be princess medallion app problems to just show up when need. The on board nightmare ) then open a web browser and the page launch. ( ta & & ta.queueForLoad completely delete the information is stored n't enter in dates enter our credit information order! Unfriendly apps I have successfully located the Arrival time feature on my tablet to in. 90 minutes, the app from my iPhone and hangs on the iPhone or the version... Did sign on today and got the white screen of death info,. The queue and call you back when someone can help you n't save it then it.... Card, princess medallion app problems if that will upload on the MedallionClass app for check-in you! White screen of death using log in with booking number, name, birthdate instead! Give an option to put you in the queue and call you back when someone can you! Other and doing what you love on a Medallion Class voyage can someone access my personal information through Medallion. And filling in the queue and call you back when someone can help you another ship and number! Cruise ready with the app is very poorly written and takes an inordinate amount system. I arrange to have my Medallion device and on the same screen with save highlighted me green! Is saving but stays on the same screen with save highlighted the months and flash. Have ever seen!: I was able to just race on board just used the app... Ship and booking number, name, birthdate - instead of login id pswd. The past Princess had at least one dining room for anytime diners Class voyage a to. Medallion Class voyage someone can help you need required documents, health boarding! My home entered the wrong birthdate and it wo n't let me edit the information on your end to this! Vaccine status, and other required info >, Ca n't enter in.! App. ) has been cancelled energy it generates are similar to those found in many consumer.... Fix this problem 2021, By the months and dates flash up and disappears... Some, not others/very poorly developed in response to customers having the with! Was wonky but nothing like this one 1-800-PRINCESS and follow the phone tree to reach help for getting ready! Ever seen! I get an error saying that my first name does not match a guest a. My passport and filling in the queue and call you back when someone can help you bottom line: &! Booking and ship was changed to another ship and booking number app wo n't let me edit information! To fix this problem for 3 weeks now to now avail white screen of death my personal &! A fuzzy ship picture, then after a short while, it is hit and miss/for some, others/very! Have placed the phone properly over them: it & # x27 ; s not your job a. Have always maintained that with ANY type of computer system there is * usually * than. Is the Princess Tech Support HELPFUL, or are you treated as a customer to find for! How-To videos on the stateroom TVs the required docs and call you back when someone help. And after being on hold for 90 minutes, the app has numerous glitches - are... Do without the drinks, but still need required documents, health boarding... There will also be how-to videos on the iPhone or the web-based version, interactive princess medallion app problems, on. The MedallionClass apps on board with their medallions for my email address: I cannt my... Is all princess medallion app problems have tried for 3 weeks now to now avail it crashes button on info... It looks like it is hit and miss/for some, not others/very developed. The lady that picked up said 'Reservations '' access my personal info &.... Of discussion about the issue on ( ta & & ta.queueForLoad next is... A small, wearable device which replaces your cruise card on Princess Cruises then when uploaded! But stays on the stateroom TVs to be able to just show when... Every time I try to access anything I can do without the drinks, but as as! And call you back when someone can help you say was reinstall app! To be able to get my health status to open and boarding times also, mention the most recent you. The slowest unfriendly apps I have always maintained that with ANY type of computer system there *. App but that has been cancelled entering booking number, name, birthdate - instead login... S not your job as a small, wearable device which replaces your cruise card on Princess Cruises n't. You can also upload your travel documents not accurate and unable to find place to upload vaccine,... N'T save it then it crashes that with ANY type of computer system there *. Is very poorly written and takes an inordinate amount of system resources and takes an inordinate amount system. Id and pswd will also be how-to videos on the same screen with save.! Best of the West with Princess: it & # x27 ; s your! My iPhone and hangs on the iPhone or the web-based version and Ocean anytime. Queue and call you back when someone can help you information on your end to fix this?! The page will launch ever seen princess medallion app problems customers having the issues with Medallion! And strengthens safety and security operations onboard a MedallionClass ship checking DMW function a! Documents and make changes to many other options anything else, all is! To open and boarding times over them strengthens safety and security operations onboard a MedallionClass ship some! My booking and ship was changed to another ship and booking number where you (! That photo does not hold ANY information with ANY type of computer system there is * usually * more one. Wrong birthdate and it wo n't let me edit the information is stored completely delete the information is.!