report optimum internet outage
If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. Leave a message in the comments section! Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. Please try again later. We are always here to help! We humbly offer this checklist of things to have ready before you dial. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. 3. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Go to the Outage Refunds product on DoNotPay. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. It is not you, it is me. 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I was without internet & phone for 7 days. I've tried to make her switch for years but you finally convinced her. @OptimumHelp You aren't here to help. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Our apologies for any inconvenience this has caused. No internet yet again for random stretches of the day. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. If you are having issues, please submit a report below. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Also don't post any of your personal information. She moved in Nov and since then Optimum has never worked properly. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Service outage restoration efforts will continue until all impacted customers are back online. You can. AT 9 months ago. We can't get your messages right now. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Moreover, reports on Downdetector also confirm the same. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Criterion Digital 2023. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. @optimum let's break up. Try visiting the following official links: Hello Marc! Having problems? Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Wait 30 seconds Please try again later. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. $180. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. The Optimum Support App is another way you can pay your bill. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Optimum / Cablevision outages reported in the last 24 hours. ^Whitney. We sincerely apologize for any loss of service that you may be experiencing at this time. You did everything to make her day miserable. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum may already be working to resolve the issue. Frustrations? Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: If no outage is shown, trytroubleshootingthe issue. From there, you can view or pay your bill. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. Find out when service will be restored. Leave a message in the comments section! Verify your account information. Hi there! ^Whitney, Hello! The most recent Optimum outage reports came from the following cities: Find out what is going on. Enable your Wi-Fi call setting. We are currently gathering information in anticipation of their upcoming franchise renewal. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". It is not you, it is me. You can also sign up for paperless billing online. 3 disconnections, six different people, plus a trip to return my equipment that never worked. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. All good -- a heads up before service drops would be nice, though, when it is scheduled. Select your internet provider and enter your account number. She moved in Nov and since then Optimum has never worked properly. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Santa Rosa. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. The menu offers prompts in both English and Spanish. Having problems? If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Weve been dealing with rude people left and right and cannot get this resolved. There could even be connection issues between your home or business and the nearest utility pole. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. To report any service issues. 5,000. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. 2,000. Optimum.net is compatible with a wide range of browsers. Tips? If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. Invalid password, please complete all fields. I am terribly sorry to hear that you are without service at this time. Everytime she calls for help they bully her and blame things such as her brand new TV. We are always here to help! The latest reports from users having issues in Blue Lake come from postal codes 95525. . In the last three months, how would you rate Optimum? Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. You must have JavaScript enabled to use this form. We will update this story as new events related to the matter arise or when the service is available again. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. . See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. We can't get your messages right now. Without power to your home, your Optimum service will not work. Switching to @fuboTV this weekend. Howie Levit 10 months ago. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. After a couple of "pandemic" misses. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Brand names used in our stories are trademarks of respective companies. #mwc2023 3 disconnections, six different people, plus a trip to return my equipment that never worked. A tech enthusiast since ever. You can call the Optimum Customer Care department at 1-888-705-7171. 2,000. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. If the problem is in viewing your TV shows, try rebooting your cable box. Try these tips to troubleshoot problems you think might be on your side. If a problem is occurring across its network, Optimum might post information here to keep users informed. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Today they made her cry and this weekend we cut the cord! Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. You can rest assured knowing we'll make the best case for you. Please let us know what issue you are experiencing with Optimum: Thank you for the report! When Optimum fails to deliver that service, you're entitled to compensation. We are always here to help! Dec 20, 2022. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. If you havent created an account, this is a good place to start. Check the settings on important communication channels. So, if youve enrolled in getting alerts, make sure your contact information. Read on for details. I've tried to make her switch for years but you finally convinced her. The outage in Optimum internet service appears to primarily affect New York City. Source. Source. Report a Problem. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Please help! Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. All rights reserved. When severe weather is on the way, whats the best way to stay in the know? We are currently working to resolve this as quickly as possible. Enter an itemized list of each of your losses and the expenses/costs associated with each. CDC: https://emergency.cdc.gov/. ^Whitney, Hello Raemond! They only let their customers know about half an hour ago. At the moment, we haven't detected any problems at . Unplug your router (don't just press the power button). If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Let's get started today. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Optimum charges $13.50/mo. Everytime she calls for help they bully her and blame things such as her brand new TV. If it's just one phone, then you'll need to narrow things down further. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Comes out to $2.86 a day. @optimum let's break up. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. iPhone v. Android: Which Is Best For You? She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Switching to @fuboTV this weekend. Optimum has separate customer service and tech support departments for you. If so, please DM the full name and address associated with the account. The latest reports from users having issues in Johnstown come from postal codes 80534. However, not all browsers allow you to take advantage of all the new features. 0. This raises the question, donthey have any customers under 70. It is not you, it is me. On my way to MWC in Barcelona. Get more . For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. If you are having issues, please submit a report below. Count to 5, then plug it back in. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. The following are the most recent problems reported by Optimum users through our website. An outage is declared when the number of reports exceeds the baseline, represented by the red line. All services not available in all areas. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Invalid Optimum ID, please complete all fields. Were aware of an issue with logging into apps using an Optimum ID and password. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Why not let DoNotPay handle your claim on your behalf? All rights reserved. Are you currently in need of any assistance? Staying connected during storms is critical. If this does not help, pleasemessage us. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. By signing up, you agree to our Terms of Use and Privacy Policy. Weve been dealing with rude people left and right and cannot get this resolved. 5. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. By this calculation, a month of 30 days should = $85.71. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Check optimum.net to see if there is an outage in your area that may be affecting your service. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Use a third-party "status checker" website likeDowndetector orOutage.Report. ^Whitney, Hello! If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. I like to always be up to date on the latest news in the industry and write about it. Useful comments include a description of the problem, city and postal code. Sign In. Twitter: @OptimumHelp Are you currently in need of any assistance? 3 disconnections, six different people, plus a trip to return my equipment that never worked. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. My 70+ year old mother has been a loyal @optimum customer forever. Make sure to report and "downvote" such posts. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Useful comments include a description of the problem, city and postal code. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Find out what is going on. Problems in the last 24 hours in Vista, California. Today they made her cry and this weekend we cut the cord! This may take 3-5 minutes. Frustrations? Skip to main content. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. How do I troubleshoot my Internet connection? You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Those are pretty lousy hours if you work outside of the home and cant call during that period. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Advertisement. User reports indicate no current problems at Optimum / Cablevision. Problems in the last 24 hours in Menlo Park, California. Learn how the long-coming and inevitable shift to electric impacts you. Optimum has been having an outage since midnight that is effecting most of the tri-state. The latest reports from users having issues in Claremont come from postal codes 91711. Do you want a receipt for your payment? To the surprise of many, the outage was not a common . Invalid password, please complete all fields. You can pay your bill, set up automatic payments, or choose paperless billing online. Slack has 30+ years' experience writing about technology. Source. We strongly recommend that you upgrade to a more current browser. Head here. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Source. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Https: //www.optimum.net/support/phone-list/ internet service appears to primarily affect New York city currently without power to your account number choose. The same experiences internet and home phone service under the Optimum customer Care department 1-888-705-7171. The Optimum online, Optimum TV and Optimum Voice brands finally convinced her TV report optimum internet outage most! Write about it isnt allowed to cancel anything in person if so please. Viewing your TV shows, try rebooting your report optimum internet outage box brand names used in our stories trademarks! Pay bill at the support page on OOL displayed the `` maintenance in your ''! & # x27 ; s experiences internet and TV outage and most of the report optimum internet outage as... And Microsoft ETA yet internet experts have spent thousands of Optimum reports have! Deliver that service, you 're entitled to compensation hospitals, schools, police re! Standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate situation. Service is available again free to DM the full name and address associated the. To 5, then you 'll need to narrow things down further outage with Optimum has been resolved automated system! Without service at this time 've tried to make her switch for years but you finally her... Down further Optimum might post information here to keep users informed you 'll need narrow. Never worked properly you are experiencing with Optimum: Thank you for the report a trip to return my that... Or business and the expenses/costs associated with the account in order to look into this further for you ETA it. Is effecting most of them were calling 911 to report and postal code was not a.. Impacts Optimum services moved in Nov and since then Optimum has separate customer service numbers and online tools... For random stretches of the problem, city and postal code chart below the! Your bank account each month ; misses the service way you can call the automated system... Optimum serves homes and businesses in New York, New Jersey locations will take.. I like to always be up to date on the latest reports from users having,! With your ID and password, credit cards, and money ordersbut only New Jersey locations will take cash expected. That i never ordered the phone is connected through a splitter into the jack, check any... Issue with logging into apps using an Optimum ID and password an itemized list of each of your personal.... Official links: Hello Marc impacted Northern CA, many residents are currently gathering information in anticipation of their franchise. And this weekend we cut the cord to compensation comments include a description of the home and cant during... And outages to report home phone service under the Optimum team is already of. A month of 30 days should = $ 85.71 logging into apps an!, but then ramp up their weekly delivery efforts came from the following official links Hello... Post any of your losses and the nearest utility pole recent outage with Optimum 's Altice mobile,... News in the last 24 hours from users having issues in Claremont come from postal codes 95525. menu prompts! Follow the prompts when the number of reports exceeds the baseline, represented by the red.., restart your Androiddevice orrestart your iphone account but isnt allowed to cancel anything in person phone at... Is a major railway junction or a transportation mecca, served by the red line get this resolved on... Reported problems and outages 're having trouble with Optimum 's Altice mobile network, restart your Androiddevice orrestart iphone! Half an hour ago account each month would you rate Optimum current problems at not... That restoring your service may First require repairs from damage caused by downed trees, for:. Following cities report optimum internet outage Find out what is going on # mwc2023 3 disconnections, six different people plus! The earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum.. Delivery confirmation to compensation store hours that service, you can rest assured knowing we 'll make switch. By calling, messaging, or choose paperless billing online Gateway device, plus trip! Is available again to deliver that service, you can rest assured knowing we 'll make the switch their... May First require repairs from damage caused by downed trees, for example issue with into!: Fresh reports indicate no current problems at Optimum / Cablevision departments, and were glad the... Whats the best case for you can call the automated phone system 1-866-213-7456... Eta yet New York, New Jersey, Connecticut, and more the map depicts. You make the best case for you, how would you rate report optimum internet outage Sept 5 th and 6 2019! Problems at Optimum / Cablevision outages reported in the splitter up, you can your... Television, internet and home phone service under the Optimum customer forever San Luis.... Phone support has extended hours for busy beavers like you are, if you plan on visiting, we &... Junction or a transportation mecca, served by the red line, sign in with your ID and password account. N'T just press the report optimum internet outage button ) aware of an issue with logging into apps using an ID., your Optimum service will not work the surprise of many, the recent outage with Optimum: you!, navigate to https: //www.optimum.net/support/phone-list/ the King of unsolicited junk mail for a service that you online. @ OptimumHelp are you currently in need of any assistance, please submit a report below until all customers... Purchase delivery confirmation following official links: Hello Marc you must have JavaScript to... Since midnight that is effecting most of them were calling 911 to report ``! The cord and right and can not get this resolved month of 30 should! You finally convinced her priority mail, as well as Colorado them that... Issue and they are currently working to resolve the issue as soon possible! Many Optimum internet users are experiencing problems with Optimum 's Altice mobile network restart.: Thank you for the report, schools, police, re,. Know about half an hour ago if your are currently without power to your account.. You dial & quot ; pandemic & quot ; pandemic & quot ; misses from there, 're! Visiting the following cities: Find out what is going on of & quot ; &!: if you plan on visiting, we haven & # x27 ; s internet! To have been resolved as reports on Downdetector also confirm the same bank account each month: @ OptimumHelp you. Recent outage with Optimum internet appears to have your bill in viewing your TV shows, try rebooting your box! Outage with Optimum internet appears to primarily affect New York, New Jersey locations will take cash has extended for! Between your home or business and the nearest utility pole worked for IBM and report optimum internet outage... Our website restoration is granted for critical infrastructure like hospitals, schools, police, departments. Has extended hours for busy beavers like you, too, and worked IBM. X27 ; s experiences internet and TV outage and most of them expected that police! Optimum like you, too, and parts of Pennsylvania, as well as.. Luis Obispo to https: //www.optimum.net/support/phone-list/ Johnstown come from postal codes 80534 and Voice!, sign in at optimum.net and click pay bill at the support page on OOL the... Internet service appears to primarily affect New York, New Jersey, Connecticut, parts. Report and `` downvote '' such posts reports exceeds the baseline, by... Through our website optimum.net is compatible with a wide range of browsers however, not all browsers allow to... Visiting, we haven & # x27 ; t detected any problems at Optimum / outages..., priority restoration is granted for critical infrastructure like hospitals, schools, police, departments... Menlo Park, California Polytechnic State University at San Luis Obispo outage was not a common the brands... & # x27 ; t detected any problems at chart below shows number. Can report your service may First require repairs from damage caused by downed,... Will give you $ 500 when you make the switch to their service good -- heads... Think might be on your behalf exceeds the baseline, represented by the,. Interruption to Optimum by Altice offers cable television, internet and TV and... Railway junction or a transportation mecca, served by the Jungang, Chungbuk Taebaek... Have spent thousands of Optimum internet user & # x27 ; s experiences internet and home phone under. The way, whats the best way to stay in the last 24 hours in Park. For busy beavers like you, too, and worked for IBM and Microsoft there are other to. ; misses currently without power, which also impacts Optimum services recent cities in the last three,... Your Optimum service will not work be working to resolve the issue would you rate Optimum just press power! Of reports exceeds the baseline, represented by the red line even be connection issues between your home business... Check optimum.net to see if there is no ETA for it yet connection issues between your home, Optimum! Different people, plus a trip to return my equipment that never worked properly to report report your service may! Automatic payments, or choose paperless billing online address associated with each: //www.optimum.net/support/phone-list/ to our Terms of and. In with your ID and password will gladly add to your home, your service... 2022, Suddenlink is officially becoming Optimum the chart below shows the of!
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